China Investment Services
Hotline: 86-755-82143410, Email:info@citilinkia.com
What is the Customer relationship management (CRM) ? --- Definition for Customer relationship management (CRM
Customer relationship management (CRM) refers to the practices, strategies and technologies that companies use to manage, record and evaluate customer interactions in order to drive sales growth by deepening and enriching relationships with their customer bases.
Why do the company need customer relationship management (CRM) ?
providing services and products that are exactly what your customers want
offering better customer service
cross selling products more effectively
helping sales staff close deals faster
retaining existing customers and discovering new ones
Tips from ATAHK for customer relationship management (CRM) :
Marketing automation
Sales force automation
Contact center automation
Geolocation technology, or location-based services
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